TERMS AND CONDITIONS

TERMS AND CONDITIONS

By using this website, purchasing products, or engaging with ALFAB (Aust.) Pty Ltd (“ALFAB”, “we”, “us”, “our”), you agree to the following Terms and Conditions. If you do not agree, you must not use this website.

1. About ALFAB

ALFAB is a privately owned Australian company that supplies marine windows, doors, hatches, and associated products via https://staging.alfab.com.au and through physical locations.

2. Acceptance of Terms

By accessing or using this website or purchasing goods via our online store, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any other policies referenced herein.

We reserve the right to update or amend these Terms at any time without prior notice. Changes take effect immediately upon being published on this site.

3. Product Orders

  • All orders placed are subject to availability and acceptance by ALFAB.
  • We reserve the right to cancel or refuse any order at our discretion.
  • Prices are listed in AUD and include GST unless stated otherwise.
  • Shipping costs are calculated at checkout and vary depending on the destination and order size.

4. Custom Orders

  • Certain products (e.g. marine windows or doors) may be custom-made.
  • Custom orders require accurate specifications provided by the customer.
  • Full payment or a deposit may be required prior to production.
  • Once confirmed, custom orders cannot be cancelled or refunded unless they are faulty or not as described.

5. Payments

We accept payment via the methods listed on the website (e.g. credit card, PayPal, bank transfer).

  • Payment must be made in full before orders are dispatched.
  • ALFAB uses third-party payment processors. We do not store your payment details.

6. Shipping and Delivery

  • We ship across Australia using reputable couriers.
  • Estimated delivery times are provided for guidance only and may vary based on location or external factors.
  • Risk in the goods passes to the customer upon delivery.
  • You are responsible for providing correct delivery details. We are not liable for orders sent to incorrect addresses.

7. Returns and Refunds

We comply with the Australian Consumer Law, which guarantees your right to a repair, replacement, or refund if goods are faulty, not fit for purpose, or not as described.

Change of mind returns:

  • May be accepted at our discretion.
  • Must be unused, in original packaging, and returned at your cost within 14 days.
  • Custom orders are not eligible for change of mind returns.

To request a return, please contact us via the contact details on the website before sending anything back.

8. Product Information & Accuracy

We strive to ensure that all product descriptions, prices, and other information on our website are accurate and up to date. However, we do not warrant that product descriptions or other content is error-free.

If you purchase a product that differs significantly from the description, you may be entitled to a remedy under Australian Consumer Law.

9. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential loss arising out of your use of this site or purchase of products.
  • Our liability is limited to the repair or replacement of faulty goods or the refund of their value, as per your consumer rights.

10. Intellectual Property

All content on this website—including logos, text, images, product names, and design elements—is the property of ALFAB or its licensors and is protected under copyright and trademark laws.

You may not reproduce, modify, distribute, or otherwise use this content without our written permission.

11. Website Use

You agree not to:

  • Use this website for unlawful purposes
  • Attempt to gain unauthorised access to any part of the website
  • Upload malicious code or interfere with the website’s functionality

We may suspend or block your access to the site if you breach these terms.

12. Privacy

Your use of this site is also governed by our Privacy Policy, which outlines how we collect and handle your personal information.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising under these terms will be subject to the jurisdiction of the courts of Queensland.

14. Contact Information

If you have questions about these Terms, please contact:

ALFAB (Aust.) Pty Ltd

Brisbane Office:
4 Radium Street
Crestmead QLD 4132
Phone: 07 3803 4333
Email: [Insert contact email]

Melbourne Office:
130 Bamfield Road
Heidelberg West VIC 3081
Phone: 03 9459 1333