PRIVACY POLICY

PRIVACY POLICY

1. Introduction

ALFAB (Aust.) Pty Ltd (“ALFAB”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.alfab.com.au or engage with our services.

2. Collection of Personal Information

  • We may collect personal information that you voluntarily provide to us when you:
  • Contact us via phone, email, or our website contact forms.
  • Request a quote or place an order through our online store.
  • Subscribe to our newsletters or marketing communications.
  • Engage with us on social media platforms.

The types of personal information we may collect include:

  • Full name
  • Email address
  • Phone number
  • Postal and billing addresses
  • Company name and job title
  • Payment details (processed securely via third-party payment gateways)

3. Use of Personal Information

We use the collected personal information for the following purposes:

  • To provide and manage our products and services.
  • To process transactions and deliver orders.
  • To respond to inquiries, requests, or feedback.
  • To send administrative information, such as updates or changes to our terms, conditions, and policies.
  • To send marketing and promotional communications (you can opt-out at any time).
  • To improve our website, products, and services.

4. Disclosure of Personal Information

We do not sell, rent, or lease your personal information to third parties. However, we may disclose your information to:

  • Service providers and contractors who assist us in operating our business (e.g., IT support, payment processors, shipping companies).
  • Law enforcement agencies, regulatory bodies, or other parties as required by law.
  • Any other third party with your consent or as directed by you.

All third parties are obligated to protect your personal information and use it only for the purposes we specify.

5. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:

  • Implementing secure data storage and access protocols.
  • Using encryption and secure payment gateways for online transactions.
  • Regularly reviewing our data collection, storage, and processing practices.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if you believe any information is inaccurate, outdated, incomplete, irrelevant, or misleading. To make such a request, please contact us using the details provided below.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. Cookies are small data files stored on your device that help us understand how you interact with our website. You can control or disable cookies through your browser settings.

We may also use third-party analytics tools (e.g., Google Analytics) to collect and analyze website usage data. These tools collect information such as your IP address, browser type, and pages visited. This information is used to improve our website and services.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. International Data Transfers

While our operations are primarily based in Australia, some of our service providers may be located overseas. In such cases, we take reasonable steps to ensure that your personal information is handled in accordance with this Privacy Policy and the Australian Privacy Principles.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. The updated policy will be posted on our website with the revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:

ALFAB (Aust.) Pty Ltd

Brisbane Office:

4 Radium Street
Crestmead
Queensland, Australia 4132
Phone: 07 3803 4333

Melbourne Office:

130 Bamfield Road
Heidelberg West
Victoria, Australia 3081
Phone: 03 9459 1333

This Privacy Policy is intended to comply with the requirements set forth by the Office of the Australian Information Commissioner (OAIC). For more information on the Australian Privacy Principles, please visit https://www.oaic.gov.au/privacy/australian-privacy-principles.